Track Your Order

Track Your Order

You can follow the delivery progress of your Pinavique order using the tracking information provided after your order has been shipped.

Pinavique is owned and operated by Chengdu Yuanchi Oukang Network Technology Co., Ltd.

How to Track Your Order

Once your order has been shipped and tracking information becomes available, we will send a shipping confirmation email to the email address you provided during checkout.

The email may include a tracking number, tracking link, carrier information, or other available shipment details.

Use the tracking information provided in that email to view the latest available delivery updates from the carrier.

Order Confirmation vs. Shipping Confirmation

After placing an order, you will normally first receive an order confirmation. This confirms that your order has been submitted successfully.

A shipping confirmation is sent later after the order has entered shipment and tracking information becomes available.

Receiving an order confirmation does not necessarily mean that the package has already been handed to the carrier.

Tracking Has Not Updated Yet

Tracking information may not update immediately after a shipping label has been created.

Carriers may require additional time to scan the package into their network, and some carriers update tracking only at certain transportation or delivery stages.

A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.

Multiple Packages

If an order is divided into more than one shipment, separate packages may have different tracking numbers and may arrive at different times.

Where separate tracking information is available, the relevant details will be provided for each shipment.

Tracking Shows Delivered but I Cannot Find My Package

If the carrier shows your package as delivered but you cannot locate it, please first check your mailbox, entrance, porch, garage, reception desk, building mailroom, or other usual delivery locations.

You may also wish to check with members of your household, building management, nearby neighbors, or the local carrier responsible for the final delivery.

If the package still cannot be located, please contact us with your order number and available tracking information so that we can review the situation.

A carrier status showing “Delivered” does not automatically prevent us from reviewing a legitimate delivery issue.

Tracking Has Not Updated for an Extended Period

If your tracking information has not changed for an extended period, or your shipment appears to be unusually delayed, please contact Pinavique customer support.

We will review the available shipment information and, where appropriate, assist with further investigation involving the carrier or fulfillment provider.

Lost Packages

If a package appears to be lost in transit, please contact us with your order number and available tracking details.

We will review the circumstances of the shipment and determine the appropriate next steps based on the available carrier information, our published policies, and applicable consumer requirements.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered processing, shipment preparation, or dispatch.

Need Help Locating Your Order?

If you cannot locate your shipping confirmation or need assistance with an existing shipment, please email:

service@pinavique.com

Please include your order number and the email address used during checkout so that we can locate your order more efficiently.

If available, please also include your tracking number and a brief description of the issue.

Customer Support

Email: service@pinavique.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within 1–2 business days.