Payment & Security

Payment & Security

This page explains how payments are handled when you place an order through Pinavique at pinavique.com.

Pinavique is owned and operated by Chengdu Yuanchi Oukang Network Technology Co., Ltd.

Payment Methods

The payment methods currently available for your order will be displayed during checkout.

Available payment options may vary depending on your location, currency, device, order details, and the payment services available at the time of purchase.

Please review the payment options shown during checkout before completing your order.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention review.

Your card issuer, bank, payment provider, or other financial institution may require additional verification before approving a transaction.

A payment provider may also decline a payment, place a temporary authorization hold, or request additional information as part of its own security procedures.

Pinavique does not control the approval decisions, verification procedures, authorization holds, or release schedules of independent banks and payment providers.

Secure Checkout

Checkout is processed through Shopify and the payment services made available during checkout.

Appropriate technical and administrative safeguards are used to help protect transaction and account information during the purchasing process.

However, no method of online transmission, electronic processing, or digital storage can be guaranteed to be completely secure.

Customers should use trusted devices, browsers, and internet connections when placing an order and should keep their account credentials and payment information private.

Payment Information

Please make sure that the billing, contact, and payment information submitted during checkout is accurate and complete.

By submitting a payment method, you confirm that you are authorized to use that payment method for the purchase.

For your security, please do not send full payment-card numbers, passwords, security codes, or other sensitive authentication information to us by email.

Prices and Order Charges

Product prices, applicable discounts, shipping charges, taxes, and the total order amount will be displayed during checkout before payment is submitted, where applicable.

Please review your order carefully before completing payment.

Any foreign-exchange fees, currency-conversion charges, bank fees, card-issuer charges, or similar fees imposed by your financial institution are determined by that institution and are not controlled by Pinavique.

Currency

Prices may be displayed in the currency selected or available on the website. The final currency and total amount applicable to your purchase will be shown during checkout before payment is completed.

If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate or conversion fee.

Discount Codes and Promotions

Where a discount code or promotion is available, it must be entered or applied before checkout is completed unless otherwise stated.

Promotions may be subject to eligibility requirements, expiration dates, product restrictions, minimum-order requirements, geographic limitations, or other conditions stated with the applicable offer.

Unless expressly stated otherwise, promotions and discount codes may not be combined with other offers or applied retroactively to orders that have already been completed.

Payment Problems

If your payment is declined, please first confirm that the billing and payment information you entered is correct.

You may also need to contact your bank, card issuer, or payment provider if additional authorization or verification is required.

If you believe you were charged incorrectly or have another payment-related concern, please contact us and include your order number and the email address used at checkout.

Refunds

Approved refunds are returned to the original payment method in accordance with our Return & Refund Policy.

After a refund has been issued by us, your bank or payment provider may require additional time to process and display the funds in your account.

Contact Us

If you have questions about a payment, charge, checkout issue, discount, or refund, please contact:

Email: service@pinavique.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within 1–2 business days.