Privacy Policy

Privacy Policy

Last Updated: September 20, 2026

This Privacy Policy explains how Pinavique collects, uses, discloses, stores, and protects personal information when you visit pinavique.com, place an order, contact us, or otherwise interact with our store and services.

Pinavique is owned and operated by Chengdu Yuanchi Oukang Network Technology Co., Ltd.

In this Privacy Policy, “Pinavique,” “we,” “us,” and “our” refer to Chengdu Yuanchi Oukang Network Technology Co., Ltd., as the operator of pinavique.com.

Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information:

• Contact Information: such as your name, email address, telephone number, billing address, and shipping address.
• Order Information: including products ordered, order number, purchase details, shipping information, returns, refunds, and order history.
• Payment and Transaction Information: including information necessary to process payments and verify transactions. Payment details may be processed directly by authorized payment providers.
• Customer Support Information: including emails, messages, photographs, videos, return requests, and other communications you send to us.
• Device and Technical Information: such as IP address, browser type, device type, operating system, approximate location derived from IP address, and website activity.
• Cookie and Similar Technology Information: including information collected through cookies, pixels, tags, and similar technologies where applicable.

How We Collect Information

We may collect personal information directly from you when you:

• Place an order
• Complete checkout
• Contact customer support
• Request a return or refund
• Submit a privacy request
• Interact with our website

Certain technical information may also be collected automatically through Shopify, cookies, device technologies, advertising services, and other service providers used to operate or measure our website.

How We Use Personal Information

We may use personal information to:

• Process and manage orders
• Process payments and transaction verification
• Arrange fulfillment and delivery
• Provide tracking and order updates
• Process returns, replacements, and refunds
• Provide customer support
• Respond to privacy or legal requests
• Operate and maintain pinavique.com
• Improve our website, products, and customer experience
• Detect and prevent fraud, abuse, and security incidents
• Measure website and advertising performance
• Support advertising where permitted
• Comply with legal, regulatory, and accounting obligations
• Protect our customers, business, website, and legal rights

Shopify

Pinavique is hosted and operated using Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our online store, display products, process orders, support checkout, maintain store functionality, and provide other ecommerce-related services.

Shopify may process personal information on our behalf or independently where necessary to provide its services, maintain security, prevent fraud, and comply with applicable law.

Shopify's own processing of personal information is governed by its applicable privacy terms and policies.

Payments

Payments are processed through the payment services made available during checkout.

Payment providers may receive information necessary to process, authorize, verify, secure, or refund a transaction.

Pinavique does not ask customers to send full payment-card numbers, card security codes, passwords, or other sensitive authentication information by email.

Shipping and Fulfillment

We may share necessary order and contact information with shipping carriers, logistics providers, fulfillment partners, and other service providers involved in preparing and delivering your order.

This may include your name, shipping address, telephone number, email address, order details, and other information reasonably required to complete delivery or investigate a shipping issue.

Advertising and AppLovin

Pinavique may use AppLovin in connection with advertising, campaign measurement, attribution, and performance analysis.

Where AppLovin advertising or measurement technologies are used, AppLovin or its service providers may process certain device, browser, technical, advertising-interaction, or related information to help deliver, measure, attribute, secure, or improve advertising.

The types of information processed and the choices available to you may depend on your device, location, applicable law, advertising settings, and the technologies involved.

Where required by applicable law, we will provide or recognize applicable privacy choices relating to advertising and similar technologies.

How We Share Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business and provide services to you.

These providers may include:

• Shopify and ecommerce technology providers
• Payment processors and financial-service providers
• Shipping carriers and fulfillment partners
• AppLovin and advertising-related service providers
• Fraud-prevention and security providers
• Website and technical service providers
• Customer-support service providers
• Professional advisers such as legal or accounting providers
• Government authorities where disclosure is legally required

We may also disclose information where reasonably necessary to protect our legal rights, investigate fraud or misuse, enforce our policies, protect customers or others, or comply with applicable legal obligations.

Business Transactions

If our business is involved in a merger, acquisition, financing transaction, restructuring, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

Cookies and Similar Technologies

Pinavique and its service providers may use cookies and similar technologies to operate the website and support functions such as:

• Maintaining website and checkout functionality
• Remembering preferences
• Maintaining shopping-cart functionality
• Improving website security
• Understanding website performance and usage
• Preventing fraud and misuse
• Supporting advertising and measurement where applicable

You may be able to manage certain cookies through your browser, device settings, or privacy-preference tools available on our website.

Disabling certain cookies may affect the operation of some website or checkout features.

Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a portable copy of certain information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or profiling
• Appeal certain privacy decisions where applicable

These rights may be subject to verification requirements, legal exceptions, fraud-prevention requirements, and record-retention obligations.

Please review our Your Privacy Choices page for additional information.

Submitting a Privacy Request

To submit a privacy-related request, please email:

service@pinavique.com

Please use “Privacy Request” as the subject line and clearly describe the request you wish to make.

We may request information reasonably necessary to verify your identity before processing certain requests.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as order processing, customer support, returns and refunds, accounting obligations, fraud prevention, dispute resolution, security, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet, electronic processing, or data-storage system can be guaranteed to be completely secure.

International Processing

Pinavique operates an international online store and works with service providers that may operate in different countries or regions.

As a result, personal information may be processed, stored, or transferred outside the country or region where you live.

Where required by applicable law, appropriate measures will be used in connection with international transfers of personal information.

Children's Privacy

Pinavique is not directed to children, and we do not knowingly collect children's personal information in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances that violate applicable law, please contact us so that we can review the matter.

Third-Party Websites and Services

Our website may contain links to or interact with independent third-party services.

Their collection and use of personal information may be governed by their own privacy policies and practices. We encourage you to review the privacy information provided by those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technology, or legal obligations.

When this policy is updated, the revised version will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Email: service@pinavique.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within 1–2 business days.