Shipping Policy

Shipping Policy

Last Updated: September 20, 2026

This Shipping Policy explains how orders placed through pinavique.com are processed, fulfilled, shipped, tracked, and delivered.

Pinavique is owned and operated by Chengdu Yuanchi Oukang Network Technology Co., Ltd.

Shipping Destinations

Pinavique currently ships to:

• United States
• Canada
• Australia

Availability may depend on the delivery address, product, carrier coverage, and shipping options available during checkout.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Additional processing time may occasionally be required because of payment verification, inventory availability, unusually high order volume, holidays, or other operational circumstances.

If a significant processing delay affects your order, we may contact you using the email address provided during checkout.

Estimated Delivery Time

After dispatch, standard delivery to the United States, Canada, and Australia generally takes approximately 7–12 business days.

Processing and delivery times are calculated separately. An order requiring 1–3 business days for processing and 7–12 business days for delivery may therefore take approximately 8–15 business days in total.

Delivery estimates are provided for general guidance only and are not guaranteed delivery dates.

Actual delivery times may vary because of carrier operations, destination, customs processing, severe weather, public holidays, remote delivery locations, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Fees

Eligible orders over US$29 qualify for free standard shipping.

For orders that do not meet the free-shipping threshold, available shipping methods and applicable shipping charges will be displayed during checkout before payment is completed.

Shipping options may vary depending on the destination, package details, order contents, and carrier availability.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or partner facilities depending on inventory availability, product location, and the delivery destination.

The facility used to fulfill an order may not be located in the same country as the delivery destination.

We do not represent all orders as being shipped from a local warehouse in the United States, Canada, or Australia.

Regardless of the fulfillment location, Pinavique remains responsible for assisting customers with order, shipping, tracking, and delivery-related enquiries.

Order Tracking

Once your order has shipped and tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.

The shipping confirmation may include a tracking number, carrier information, a tracking link, or other available shipment details.

Tracking information may take some time to update after a shipping label has been created or after a package has entered the carrier network.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

Split Shipments

Items included in the same order may occasionally be fulfilled from different facilities or shipped in separate packages.

In this situation, packages may arrive on different dates and separate tracking numbers may be provided.

You will not be charged an additional shipping fee solely because we choose to divide an eligible order into multiple shipments.

Receiving Your Order

Orders are delivered to the shipping address provided during checkout.

Please monitor your tracking information and inspect your order and packaging promptly after delivery.

If an item arrives damaged, defective, incorrect, missing, or incomplete, please contact us as soon as possible and keep the product and original packaging while we review the issue.

Where relevant, please provide your order number and clear photographs or videos of the item, packaging, and shipping label.

Delivery Delays

Delivery may be delayed because of carrier operations, customs inspections, severe weather, public holidays, transportation disruptions, unusually high shipping volumes, remote delivery areas, or other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact us at service@pinavique.com .

Please include your order number and any available tracking information. We will review the shipment and, where appropriate, assist with an investigation involving the carrier or fulfillment provider.

Lost Packages

If a package appears to be lost in transit, please contact us so that we can review the available shipment information.

Where appropriate, we may work with the carrier or fulfillment provider to investigate the shipment and determine an appropriate resolution based on the circumstances.

We do not automatically transfer all responsibility for a shipment to the customer simply because the package has been handed to a carrier.

Tracking Shows Delivered but the Package Cannot Be Found

If tracking shows that your order was delivered but you cannot locate the package, please first check:

• Your mailbox or usual delivery area
• Porches, entrances, garages, or side doors
• Building reception or mailrooms
• Household members
• Nearby neighbors where appropriate
• The local carrier responsible for final delivery

If you still cannot locate the package, please contact us with your order number and tracking information.

A carrier status showing “Delivered” does not automatically prevent us from reviewing a legitimate delivery issue.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at service@pinavique.com .

We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing, fulfillment, shipment preparation, or dispatch.

If a package is returned, redirected, or requires reshipment because of an incomplete or incorrect address supplied by the customer, reasonable additional shipping charges may apply.

Customs, Duties, and Import Charges

Orders shipped internationally may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by authorities or service providers in the destination country.

Any such charges are separate from our product prices and shipping fees unless they are expressly included or displayed during checkout.

Where applicable, import duties, taxes, or local customs charges may be the responsibility of the recipient unless otherwise stated during checkout or required by applicable law.

Customs processing may also affect the estimated delivery timeframe.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.

Returns

Please do not send a product back without first contacting Pinavique customer support.

If a return is approved, our customer support team will provide the appropriate return instructions and designated return address.

Please do not send returns directly to our registered business address unless we specifically instruct you to do so.

Return eligibility, return shipping costs, damaged or incorrect products, and refunds are governed by our Return & Refund Policy.

Contact Us

For assistance with shipping, tracking, delivery delays, lost packages, address issues, or other order-related questions, please contact:

Email: service@pinavique.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within 1–2 business days.