About Us

About Us

Welcome to Pinavique, an online store focused on practical kitchen tools designed to make everyday cooking, serving, grilling, and food handling more convenient.

We offer a carefully selected range of kitchen tongs and food-handling tools for different cooking and serving needs. From everyday meal preparation to grilling, serving, and handling hot cookware, our goal is to provide useful tools that fit naturally into the kitchen.

Practical Tools for Everyday Cooking

At Pinavique, we focus on products that combine practical function with straightforward everyday use.

Our collection includes different styles of cooking tongs, serving tongs, grilling tools, and hot-plate handling accessories. Because specifications, materials, sizes, and features may vary between products, we recommend reviewing the individual product page before making a purchase.

We aim to provide clear product information so you can choose the item that best suits your cooking, serving, or grilling needs.

Our Commitment

We are committed to providing:

• Practical kitchen and food-handling tools
• Clear and accurate product information
• A secure and straightforward shopping experience
• Reliable order and delivery updates
• Responsive customer support before and after purchase

Our customer support team can assist with product questions, orders, shipping, payments, returns, refunds, and other store-related enquiries.

About Our Business

Pinavique is owned and operated by Chengdu Yuanchi Oukang Network Technology Co., Ltd.

Chengdu Yuanchi Oukang Network Technology Co., Ltd. is responsible for the products sold through Pinavique, including product sales, order processing, customer service, returns, refunds, and other transactions conducted through pinavique.com.

Customer Support

If you have questions about a product or an existing order, please contact us at service@pinavique.com.

When contacting us about an existing order, please include your order number and the email address used at checkout so that our team can locate your order and assist you more efficiently.

Please contact us before returning any product. Our customer support team will review your request and provide the appropriate return instructions and return address where applicable.

We aim to respond to customer inquiries within 1–2 business days.