Contact Us

Contact Us

We are here to help make your shopping experience with Pinavique as straightforward as possible.

Whether you have a question about one of our kitchen tools, need help with an existing order, or require assistance after your purchase, our customer support team will be happy to assist you.

How We Can Help

Please contact us regarding:

• Product information and specifications
• Order confirmations and order status
• Shipping and delivery enquiries
• Tracking information
• Damaged, defective, missing, or incorrect items
• Returns and refunds
• Payment or checkout questions
• Privacy-related requests
• Other customer-service concerns

Existing Orders

When contacting us about an existing order, please include:

• Your order number
• The email address used at checkout
• A brief description of your question or issue

Providing this information helps our team locate your order and assist you more efficiently.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

Where relevant, please provide clear photographs or videos showing the product, the issue, the original packaging, and the shipping label. This information will help us review your request and determine the appropriate solution.

Returns

Please contact us before returning any product.

Our customer support team will review your request and, where the return is approved, provide the appropriate return instructions and designated return address.

Please do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.

Customer Support

Email: service@pinavique.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within 1–2 business days.

Some matters involving shipping carriers, payment providers, order investigations, or privacy requests may require additional review time.

About Our Business

Pinavique is owned and operated by Chengdu Yuanchi Oukang Network Technology Co., Ltd.

Chengdu Yuanchi Oukang Network Technology Co., Ltd. is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through pinavique.com.