Terms and Conditions

Terms and Conditions

Last Updated: September 20, 2026

These Terms and Conditions govern purchases made through pinavique.com (“Pinavique”).

Pinavique is owned and operated by Chengdu Yuanchi Oukang Network Technology Co., Ltd.

By placing an order through pinavique.com, you enter into a purchase transaction with Chengdu Yuanchi Oukang Network Technology Co., Ltd., subject to these Terms and the policies published on our website.

Throughout these Terms, “Pinavique,” “we,” “us,” and “our” refer to Chengdu Yuanchi Oukang Network Technology Co., Ltd.

By submitting an order, you acknowledge that you have read and agree to these Terms and any applicable policies referenced on our website.

1. Eligibility

You may place an order through Pinavique only if you have the legal capacity to enter into a binding purchase agreement under the laws applicable to you, or if you are purchasing with appropriate authorization or supervision where required.

2. Product Information

Pinavique offers kitchen and food-handling tools, including different styles of cooking tongs, serving tongs, grilling tools, and related kitchen accessories.

We make reasonable efforts to present product descriptions, photographs, materials, dimensions, colors, specifications, prices, and other product information accurately.

However, actual appearance may vary slightly because of screen settings, lighting, photography, manufacturing tolerances, or other reasonable product variations.

Materials, sizes, heat-resistance specifications, care requirements, construction, and intended uses vary between products.

Customers are responsible for reviewing the individual product page before purchasing. Features stated for one product should not be assumed to apply to every Pinavique product.

We may correct errors or update product information, availability, specifications, or pricing where reasonably necessary.

3. Orders and Order Acceptance

After submitting an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been finally accepted or dispatched.

We may refuse, limit, or cancel an order for legitimate reasons, including:

• Product or inventory unavailability
• Payment authorization failure
• Suspected fraud or unauthorized transactions
• Material pricing or product-information errors
• Incorrect or incomplete customer information
• Shipping restrictions
• Unlawful or abusive purchasing activity

If we cancel an order after payment has already been collected, the applicable amount will be refunded to the original payment method.

4. Customer Information

You are responsible for providing accurate and complete contact, billing, shipping, and order information.

Please review your email address and shipping address carefully before completing checkout.

If you discover an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.

5. Prices and Payment

Product prices are displayed in the currency shown on the website or during checkout and may be updated from time to time.

Available payment methods will be displayed during checkout and may vary depending on location, currency, device, and payment provider.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Payments may be subject to authorization, verification, fraud-prevention checks, or other procedures performed by payment providers or financial institutions.

Applicable shipping charges, discounts, taxes, duties, and order totals will be shown during checkout where applicable.

6. Promotions and Discount Codes

Promotions, discount codes, special offers, and other incentives may be subject to additional conditions, including minimum-order values, product restrictions, geographic restrictions, expiration dates, quantity limits, or other stated requirements.

Unless expressly stated otherwise, promotions may not be combined with other offers or applied retroactively to orders that have already been completed.

We may modify, suspend, or discontinue a promotion where reasonably necessary and permitted by applicable law.

7. Shipping Destinations

Pinavique currently ships to:

• United States
• Canada
• Australia

Shipping availability remains subject to the delivery address, product availability, carrier coverage, and checkout availability.

8. Processing and Delivery

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

After dispatch, standard delivery to the United States, Canada, and Australia generally takes approximately 7–12 business days.

Processing time and delivery time are separate.

Delivery estimates are not guaranteed delivery dates and may be affected by carrier operations, customs processing, holidays, severe weather, remote locations, transportation disruptions, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete shipping and delivery information.

9. Shipping Fees

Eligible orders over US$29 qualify for free standard shipping.

For orders below the free-shipping threshold, available shipping methods and applicable charges will be displayed during checkout.

10. Fulfillment

Orders may be fulfilled from our own facilities or partner facilities depending on inventory availability, product location, and delivery destination.

The fulfillment facility may not be located in the same country as the delivery destination.

Pinavique remains responsible for providing customer support relating to orders, tracking, delivery issues, returns, and refunds.

11. Tracking and Delivery Issues

Where tracking information is available, it will generally be sent to the email address provided during checkout after the order has shipped.

If tracking does not update for an extended period, a shipment appears lost, or tracking shows “Delivered” but the package cannot be located, please contact us so that we can review the available information.

A carrier status showing “Delivered” does not automatically prevent us from reviewing a legitimate delivery-related concern.

12. Returns

Eligible products may be returned within 30 calendar days after delivery.

Customers must contact us before returning a product.

If a return is approved, our customer support team will provide the appropriate return instructions and designated return address.

Please do not send returns directly to our registered business address unless we specifically instruct you to do so.

13. Return Shipping Costs

For preference-based returns, such as change-of-mind returns or incorrect customer selection, applicable return shipping costs are generally the customer's responsibility.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, we will review the issue and, if approved, provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

14. Refunds

Approved refunds are issued to the original payment method.

After an eligible returned product has been received and inspected, approved refunds are generally issued within 5–10 business days.

Banks, card issuers, or payment providers may require additional time to display a completed refund.

Pinavique does not charge a separate restocking fee for eligible returns that comply with our Return & Refund Policy.

Please review our Return & Refund Policy for complete return and refund conditions.

15. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.

If an order has already shipped, it may need to be handled through the applicable return process after delivery.

16. Product Use and Care

Products should be used only for their intended purpose and in accordance with the specifications, care instructions, warnings, and usage information provided on the applicable product page or with the product.

Because materials, dimensions, heat resistance, construction, and intended uses vary between products, customers should not assume that all Pinavique products can be used in the same manner.

Use appropriate care when handling hot cookware, food, grills, cooking surfaces, or other potentially hot items.

Products should not be used in a manner inconsistent with the product description or reasonable kitchen safety practices.

17. Prohibited Activities

You may not use our store, checkout systems, promotions, or services for unlawful, fraudulent, deceptive, abusive, or unauthorized purposes.

Prohibited conduct includes:

• Providing intentionally false payment or delivery information
• Using payment methods without authorization
• Attempting fraudulent transactions or chargeback abuse
• Abusing promotions, coupons, or refund procedures
• Interfering with store security or checkout functionality
• Using automated systems to disrupt or misuse our services
• Engaging in activity that violates applicable law

18. Privacy

Personal information collected in connection with purchases and use of our services is handled in accordance with our Privacy Policy.

Please review our Privacy Policy and Your Privacy Choices page for additional information about how personal information is collected, used, disclosed, and managed.

19. Third-Party Services

Our store may rely on third-party services, including Shopify, payment providers, shipping carriers, fulfillment partners, advertising providers, and other service providers.

Independent third parties may operate under their own applicable terms, privacy policies, and service conditions.

Nothing in these Terms makes Pinavique responsible for circumstances that are exclusively controlled by an independent third party where responsibility cannot reasonably or legally be attributed to us.

20. Website and Service Availability

We aim to keep pinavique.com accurate, secure, and available, but we do not guarantee uninterrupted or error-free website access.

We may reasonably update, maintain, restrict, suspend, or modify website functionality where necessary for security, maintenance, operational, or legal reasons.

21. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, Pinavique and Chengdu Yuanchi Oukang Network Technology Co., Ltd. will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from a purchase, transaction, website use, or product use where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms is intended to remove any mandatory consumer protection rights available under applicable law.

22. Consumer Rights

These Terms are intended to operate together with applicable consumer protection laws.

If applicable law gives you rights or remedies that cannot legally be excluded or limited by contract, those rights and remedies remain available to you.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, policies, business practices, or legal obligations.

Updated Terms will be posted on this page with a revised “Last Updated” date.

The version published at the time an order is placed will generally apply to that transaction unless applicable law requires otherwise.

24. Contact Us

If you have questions about these Terms, an order, payment, shipping, return, refund, or another purchase-related matter, please contact:

Email: service@pinavique.com

Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within 1–2 business days.